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This Return & Refund Policy explains how Wplfb reviews a complete recreational camping-tent return. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
A return is assessed as the entire shelter kit shown on the ordered page. The tent body, rainfly, every listed pole section, stakes, guylines, repair or storage pieces, and carry bag must remain together. Review compares the returned profile, color, doors, windows, mesh, floor, fastening points, and component counts with the order record. For tent orders, support review follows the configured capacity, pitched footprint, shelter profile, fabric panels, pole geometry, doors, windows, mesh, floor, rainfly, stakes, guylines, carry bag, and complete dry condition.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
An eligible non-defective return must remain unused outdoors, clean, dry, odor-free, and complete. Fabric, mesh, floor, seams, zippers, pole sleeves, clips, buckles, stake loops, poles, hubs, stakes, lines, and storage bag should be free from soil, grass, sand, moisture, mildew, smoke, food, pet residue, tears, punctures, stretching, forced zippers, bent hardware, flame or heat marks, and weather exposure. A careful inventory check or dry trial assembly on a clean indoor surface does not by itself prevent eligibility when every component remains in new condition.
For an approved return, make sure the shelter and every component are completely dry and free from campsite debris. Collapse pole sections without forcing joints, isolate stakes from fabric and mesh, coil guylines without hard knots, and place the body, fly, poles, stakes, lines, and carry bag together in sturdy outer protection. We email the pre-paid return label as a downloadable, printable file with the assigned carrier directions; careful repacking does not limit rights that cannot lawfully be excluded.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@wplfb.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 380 Edge Ave, Valparaiso, FL 32580, United States.
In the first email, identify the SKU and state whether the concern involves capacity, dimensions, structure, canopy, floor, rainfly, pole geometry, door or window count, mesh, stakes, guylines, carry bag, a missing part, an incorrect model, or delivery damage. For a visible defect, include clear photographs of the clean dry component and parcel without staging the tent in hazardous conditions.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be considered for another available tent after the original complete kit qualifies for return. Shelter capacity, footprint, weight, pole structure, and price can differ, so the replacement details are confirmed before approval. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@wplfb.shop or +1 (904) 853-9693. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).