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This Shipping Policy explains how Wplfb checks and dispatches recreational tent systems for delivery within Singapore. The store currently serves customers in Singapore, and checkout amounts are displayed in USD.
Before a tent parcel is sealed, the shelter model is matched to the order and its parts are counted by function: body, rainfly when supplied, pole sets, stakes, guylines, and carry bag. Pole sections are bundled to reduce impact against fabric, stakes are isolated from mesh and floor panels, zipper pulls are protected, and every textile component must be dry before packing.
TRANSIT, HANDLING & ORDER CUT-OFF TIME
- Order Cut-Off Time: 2:00 PM (GMT+08:00) Singapore Standard Time (Singapore).
- Handling Time / Processing Time: 1-3 Business Days, Monday-Friday, after payment is successfully authorized through Shopify Payments.
- Transit Time: 7-13 Business Days, Monday-Friday, after the order has been processed and handed to the carrier.
- Total Estimated Delivery Time: 8-16 Business Days, including order processing and transit.
Business Days run Monday-Friday, not including public holidays or dates when carriers do not operate. If an order requires verification, the handling timeline may depend on the customer's response.
Tent parcels are built around the risk each component presents to another. Pole bundles and stakes are isolated from canopy fabric, mesh, floor panels, and zipper tracks; rainflies and guylines are folded dry; and small attachment pieces remain with the correct shelter kit. The sealed carton receives a second count against the body, fly, pole, stake, line, and carry-bag list before carrier labeling.
SHIPPING COST
We are pleased to offer Free Shipping on all orders within Singapore. No minimum purchase required. Standard shipping is provided at a cost of $0.00 USD for eligible orders, and the checkout Shipping field should display $0.00 USD for standard delivery.
DELIVERY AREA
Currently, we only ship to addresses within Singapore. We do not ship to international destinations, P.O. Boxes, or military addresses (APO/FPO).
The shipping address must be accurate and complete at checkout. Customers should include apartment, suite, postal code, region, and contact number where applicable so delivery can be arranged without avoidable delay.
SHIPPING METHODS & COURIERS
Depending on parcel size, destination, and service availability, orders may be delivered by SingPost, Ninja Van, J&T Express, DHL, or another carrier operating in Singapore. The assigned carrier and tracking details are shown in the shipping confirmation email.
A configured tent and its listed pitch components are normally shipped as one kit. If carton size or routing requires separate parcels, each tracking record remains part of the same order, and no extra standard-shipping charge is added by the store.
ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email containing the assigned carrier and tracking number. Use that tracking link or enter the number on the carrier's official website to review the latest available shipment status.
For a delayed or visibly damaged parcel, provide the order number and available carrier details. Photographs of the outer carton and affected pole, hub, zipper, mesh panel, floor edge, fly attachment, stake, or carry bag can help distinguish transit damage from a missing component. Contact support@wplfb.shop for shipment support.
CONTACT
For shipping questions, contact Wplfb support at support@wplfb.shop or +1 (904) 853-9693. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).